Introduction
Kivu Service Hub ("we," "our," or "us") operates the kivuservicehub.com website. This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our service. We respect your privacy and are committed to protecting your personal data.
Information We Collect
We may collect information you provide directly:
- Name, email address, phone number (via contact forms or newsletter subscriptions)
- Company name and business details
- Any information you voluntarily share in correspondence
We also automatically collect:
- IP address, browser type, operating system
- Pages visited, time spent, referral URLs
- Cookies and similar tracking technologies
How We Use Your Information
We use collected information to:
- Respond to your inquiries and provide requested services
- Send newsletters and updates (only if you subscribe)
- Improve our website and services
- Analyze website usage and trends
- Comply with legal obligations
Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. Cookies are small text files stored on your device. You can control cookies through your browser settings. We use:
- Essential cookies for website functionality
- Analytics cookies to understand visitor behavior
- Marketing cookies for targeted advertising (if applicable)
How We Share Your Information
We do not sell your personal information. We may share data with:
- Service providers who assist in website operations (hosting, analytics)
- Legal authorities when required by law
- Business partners only with your explicit consent
Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Lodge a complaint with a supervisory authority
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: kivuservicehub@gmail.com
- Phone: +250 781 554 141
- Address: Remera, Control Technique, Kigali, Rwanda